Laura Ascroft 0 min

Resolve up to 70% of Your Tech Support Cases in Minutes Not Days


Did you know? Unlock knowledge on-the-go with this collection of bite-sized videos offering valuable insights.



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Did you know that you could resolve up to 70%

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of your tech support cases in minutes and not days?

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If you connect your Seek Studio Flex genetic analyzer

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to the Thermo Fisher Connect platform,

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you can access its SmartHelp interface.

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Let me show you how simple this is.

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Here on the plate screen, you press Actions, then Support,

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then SmartHelp, and you'll see two choices--

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technical support and instrument service.

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With the touch of a few more buttons,

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you'll be connected to online technical experts

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who can help you.

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From there, you can share log and run files securely

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to speed up troubleshooting.

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And if it's needed, you can also schedule a service visit.

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